Privacy Policy

1. Information We Collect

We collect information you provide during registration (name, phone number, email, country), transaction data, device information, and usage analytics. KYC verification requires government-issued identification documents.

2. How We Use Your Information

• Process transactions and manage escrow payments
• Verify identity (KYC) for regulatory compliance
• Communicate order updates via SMS, WhatsApp, and push notifications
• Improve platform features and user experience
• Prevent fraud and ensure platform security

3. Data Sharing

We share necessary information with: merchants (to fulfil orders), cargo agents (for delivery), payment processors (to process transactions), and KYC verification providers. We never sell your personal data to third parties.

4. Data Security

We use industry-standard encryption (TLS 1.3) for data in transit and AES-256 for data at rest. Authentication is managed via Auth0 with JWT tokens. Sensitive data is stored in AWS with SOC 2 compliance.

5. Data Retention

Account data is retained while your account is active. Transaction records are kept for 7 years for regulatory compliance. You may request deletion of your account and personal data at any time.

6. Your Rights

You have the right to access, correct, or delete your personal data. You may opt out of marketing communications. For data requests, contact us via our Contact page.

7. Cookies & Tracking

We use essential cookies for authentication and session management. Analytics cookies help us understand platform usage. You can manage cookie preferences in your browser settings.

8. International Data Transfers

As a cross-border marketplace, your data may be processed in the UAE and other jurisdictions where our service providers operate. We ensure appropriate safeguards are in place for all transfers.